Booking Policies
Booking Policies
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Full Refund & Cancellation Policy
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Weather CancellationsList Item 1
Colorado weather changes fast, and safety comes first.
We will cancel or postpone a tour if:
• Lightning is present or forecasted severe winds make the trail unsafe
• Hazardous trail conditions form (ice, washouts, etc.)
• Wildfire smoke creates unsafe air quality
• Exoskeleton equipment cannot be safely used
If we cancel because of weather
• Free reschedule
• Credit for a future tour
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Health, Mobility, or Comfort ConcernsList Item 2
If during the fitting or warm-up walk we determine that:
- the exoskeleton does not fit properly,
- you are not physically stable enough for the trail, or
- the hike would not be safe for you today,
we will:
- switch you to a safer route or
- offer a full refund if the hike cannot proceed safely.
Our priority is your safety and comfort. Always.
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Late ArrivalsList Item 3
Please arrive 15 minutes early for exoskeleton fitting.
- Arrivals more than 15 minutes late may shorten your hike time.
- Arrivals more than 30 minutes late may be treated as a no-show if we cannot safely conduct the tour.
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Guest Cancellations
No-shows
Non-refundable.
If you don’t arrive by the start time and haven’t contacted us, we treat it as a no-show.
Gear Use Agreement
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Proper UseList Item 1
- Use the exoskeleton only as shown during the briefing.
- Do not alter straps, joints, or settings without guide approval.
- Keep the device clean and dry unless instructed otherwise.
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DamageList Item 2
Normal wear and trail dust are expected. However, guests may be responsible for repair costs if equipment is damaged due to:
- reckless misuse
- intentional damage
- ignoring safety instructions
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Reporting IssuesList Item 3
Notify your guide immediately if:
- something feels loose or uncomfortable
- you notice unusual noises
- balance or support feels inconsistent
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Return of EquipmentList Item 4
All gear must be returned at the end of the tour to your guide.


