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Booking Policies

Full Refund & Cancellation Policy

  • Weather Cancellations

    Colorado weather changes fast, and safety comes first.


    We will cancel or postpone a tour if:


    • Lightning is present or forecasted severe winds make the trail unsafe

    • Hazardous trail conditions form (ice, washouts, etc.)

    • Wildfire smoke creates unsafe air quality

    • Exoskeleton equipment cannot be safely used


    If we  cancel because of weather


    • Free reschedule

    • Credit for a future tour

    Item Link List Item 1
  • Health, Mobility, or Comfort Concerns

    If during the fitting or warm-up walk we determine that:


    • the exoskeleton does not fit properly,
    • you are not physically stable enough for the trail, or
    • the hike would not be safe for you today,

    we will:


    • switch you to a safer route or
    • offer a full refund if the hike cannot proceed safely.

    Our priority is your safety and comfort. Always.



    Item Link List Item 2
  • Late Arrivals

    Please arrive 15 minutes early for exoskeleton fitting.


    • Arrivals more than 15 minutes late may shorten your hike time.
    • Arrivals more than 30 minutes late may be treated as a no-show if we cannot safely conduct the tour.
    Item Link List Item 3
  • Guest Cancellations

    No-shows


    Non-refundable.

    If you don’t arrive by the start time and haven’t contacted us, we treat it as a no-show.

    Item Link

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Made in Colorado, USA

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