Booking Policies
Full Refund & Cancellation Policy
-
Weather CancellationsList Item 1
Colorado weather changes fast, and safety comes first.
We will cancel or postpone a tour if:
• Lightning is present or forecasted severe winds make the trail unsafe
• Hazardous trail conditions form (ice, washouts, etc.)
• Wildfire smoke creates unsafe air quality
• Exoskeleton equipment cannot be safely used
If we cancel because of weather
• Free reschedule
• Credit for a future tour
-
Health, Mobility, or Comfort ConcernsList Item 2
If during the fitting or warm-up walk we determine that:
- the exoskeleton does not fit properly,
- you are not physically stable enough for the trail, or
- the hike would not be safe for you today,
we will:
- switch you to a safer route or
- offer a full refund if the hike cannot proceed safely.
Our priority is your safety and comfort. Always.
-
Late ArrivalsList Item 3
Please arrive 15 minutes early for exoskeleton fitting.
- Arrivals more than 15 minutes late may shorten your hike time.
- Arrivals more than 30 minutes late may be treated as a no-show if we cannot safely conduct the tour.
-
Guest Cancellations
No-shows
Non-refundable.
If you don’t arrive by the start time and haven’t contacted us, we treat it as a no-show.


